Refund policy
-Day Return Policy
Steel Toe Society creates made-to-order, print-on-demand apparel and accessories. We accept eligible return requests submitted within 14 days after delivery.
To be eligible for a return, an item must be unworn, unused, and unwashed, with any
original tags attached and in its original packaging where reasonably possible. You will also need your receipt or other proof of purchase.
To request a return, contact us at steeltoesoc@gmail.com within14Â days after delivery.
Please include your order number, the item you wish to return, the reason for the return, and clear photographs if the item arrived damaged, defective, misprinted, or incorrect.
Returns must be approved before they are sent. Items returned without first requesting
authorization may not be accepted. We will provide return instructions and the appropriate return address after approving your request.
Made-to-Order Products and Order Changes
Because our products are produced specifically for each order, production can begin
shortly after an order is placed. If you need to change or cancel an order, contact
steeltoesoc@gmail.com as soon as possible. We cannot guarantee changes or cancellations after production has started.
Made-to-order status does not affect your ability to report an item that arrives damaged, defective, misprinted, or different from what you ordered.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact steeltoesoc@gmail.com promptly and within the 14-day return window. Include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.
If we confirm a production or fulfillment error, we will offer an appropriate resolution,
which may include a replacement or refund. Steel Toe Society will cover reasonable return-
Important: I’m an AI, not a lawyer. This draft is general information, not legal advice.
Because a store refund policy creates legal terms, Steel Toe Society should review it
against the laws that apply to its business and customers before publishing it.
shipping costs when we require the return of an item confirmed to be damaged, defective, misprinted, or incorrect.
Non-Returnable Items
We cannot accept returns for:
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items returned without prior authorization.
• Gift cards.
• Items marked as final sale, unless they arrived damaged, defective, misprinted, or
incorrect.
• Personalized or custom-designed items made to customer-supplied specifications,
except when they arrive damaged, defective, misprinted, or incorrect.
This policy does not limit any rights you may have under applicable consumer-protection
law.
Exchanges
The fastest way to obtain a different size, color, or product is to request a return for the
original item and place a new order after the return is approved. If your item arrived
damaged, defective, misprinted, or incorrect, contact us before placing a replacement
order so we can review the issue.
Return Shipping
For approved returns that are not caused by a production or fulfillment error, the customer
is responsible for return-shipping costs. Original shipping charges are non-refundable
unless the return results from our error or applicable law requires otherwise.
Use a trackable shipping method when returning an item. Steel Toe Society is not
responsible for return packages lost or damaged in transit before they are received.
Refunds
We will notify you after receiving and inspecting an approved return. If the refund is
approved, it will be issued to the original payment method. Processing times vary by bank or payment provider.
If more than business days have passed since we confirmed that a refund was issued, contact steeltoesoc@gmail.com.
Questions
For return or refund questions, contact steeltoesoc@gmail.com.